Returns Policy

Returns Policy

We want you to be satisfied with your Coolibah experience and should you change your mind, we will provide a store credit note to the value of the goods purchased (excluding freight) if goods are returned within 14 days of purchase. In order for the credit note to be issued , products must be returned or exchanged within 14 days of purchase as long as they are unused, unworn, unwashed and still have the original swing tags and packaging attached and are accompanied by the associated order number. Credit notes are valid for 12 months.

 

Please choose carefully as we do not exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.

 

If an item is damaged or faulty, please notify us within 14 days by email. Upon receipt of the faulty garment, Coolibah will undertake an evaluation, and if the item is deemed to be faulty , we will replace or refund.

 

Exchanges

 

Coolibah strives to ensure you are satisfied. We want you to love what you have ordered. If something isn't right, please email us with an order number within 14 days to receive a Return Authorization Number (customers are responsible for the shipping and handling charges both ways). Returns without a valid authorization number will not be accepted. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include a self-addressed pre-paid parcel or additional charges will apply.

 

If you cant find another item for exchange, we will provide a store credit to the value of the goods purchased (excluding freight). Credit notes issued are valid for 12 months.

Please choose carefully as we don't exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.

 

Return by Mail

 

As previously mentioned, a Return Authorization Number (RAN) must be obtained from us via email to accept any returns within 14 days .

Please enclose your receipt , RAN and merchandise to:-

Coolibah Clothing Australia

1505/12 Executive Drive

Burleigh Waters QLD 4220

Australia